Messages
Centralized conversations with recruiters and company collaborators.
RecruiterHiring ManagerCompany AdminLast updated February 3, 2026
Purpose
Messages provide a shared space for recruiter and company communication. They keep decisions and timing aligned across teams.
This guide explains how to navigate conversations, interpret unread indicators, and connect messages to roles and applications. It also clarifies when to use messages versus notes.
Use this page to manage collaboration, track conversation history, or troubleshoot missing threads.
Who This Is For
RecruitersHiring ManagersCompany Admins
Prerequisites
Access to Messages in the portal.
Active role or application to discuss.
Key Areas
- Conversation list with unread indicators.
- Message detail panel with history.
- Conversation actions and context links.
Screenshot Placeholders
Messages inbox
Conversation list and message detail view.
Suggested filename: docs-messages-inbox-desktop.png
Messages mobile
Mobile message view showing conversation details.
Suggested filename: docs-messages-mobile.png
Tips
Use messages for time-sensitive updates.
Keep key decisions documented in application notes.
Troubleshooting
Symptom: Unread count seems wrong.
Likely cause: Sync delay or cached view.
Fix: Refresh the page to update counts.
Likely cause: Sync delay or cached view.
Fix: Refresh the page to update counts.
Symptom: I cannot find a conversation.
Likely cause: You are not assigned to the role or application.
Fix: Ask a teammate to add you or start a new thread.
Likely cause: You are not assigned to the role or application.
Fix: Ask a teammate to add you or start a new thread.
Related Pages
Reference
Conversation: A thread of messages tied to a role or application.