HELP CENTER
Get Support
Search the Help Center, use guided troubleshooting, or contact our team. Most issues can be resolved in minutes with the right link.
Choose what you need
Jump straight to the right place based on the problem you are trying to solve.
Common Questions
Quick answers for the most frequent issues.
Login and Account
Password resets, email issues, MFA, and access problems.
Billing and Payouts
Invoices, funds cleared, holdback timing, and payout status.
Jobs and Pipeline
Job setup, stages, submissions, approvals, and hires.
Messaging
Threads, notifications, represented vs unrepresented rules.
Report a Bug
Send us a reproducible issue with screenshots and steps.
01 -- FAST TROUBLESHOOTING
Fix the most common issues in 5 minutes
If something looks wrong, start with the quick checks below. Most issues come down to account access, permissions, filters, or payment status.
If you still cannot resolve it, use the Contact Support link at the bottom. Include screenshots and the exact page URL.
Refresh and re-login
Log out, close the tab, and log back in. Then try again. This resolves most session issues.
Check filters and time ranges
Pipelines and dashboards often default to a filter. Clear filters and widen date ranges.
Confirm you are in the right workspace
If you have multiple companies or recruiter orgs, switch workspaces and verify your role permissions.
Verify notification settings
If you are missing alerts, confirm email and SMS settings and check spam or blocked senders.
Try a private window
Open the same page in an incognito window to rule out cached scripts or extensions.
02 -- LINK DIRECTORY
Find answers by topic
Use these links to jump directly to detailed guidance. This is intentionally more complete than a normal support page so you can self-serve quickly.
If a link requires authentication, you may be prompted to log in.
Account and Access
Password and login help: /help/account/password-reset. Email not receiving login links: /help/account/email-deliverability. Two-factor authentication: /help/account/mfa. Permissions and roles: /help/account/permissions. Switching workspaces: /help/account/workspaces. Account verification: /help/account/verification.
Security and Privacy
Data access and redaction: /help/security/privacy. Candidate privacy basics: /help/security/candidate-privacy. Reporting suspicious activity: /help/security/report-abuse. Data deletion requests: /help/security/data-deletion.
Jobs, Roles, and Pipeline
Creating a job: /help/pipeline/create-job. Editing job requirements: /help/pipeline/edit-job. Pipeline stages: /help/pipeline/stages. Candidate status meanings: /help/pipeline/status. Approvals and what they mean: /help/pipeline/approvals. Offer and hire workflow: /help/pipeline/hire.
Recruiters and Contributors
Role definitions: /help/roles/overview. Candidate Recruiter: /help/roles/candidate-recruiter. Candidate Sourcer: /help/roles/candidate-sourcer. Company Sourcer: /help/roles/company-sourcer. Job Owner: /help/roles/job-owner. Company Recruiter: /help/roles/company-recruiter. Role stacking rules: /help/roles/role-stacking. Active status rules: /help/roles/active-status.
Representation and RTR
Right to Represent basics: /help/rtr/overview. Candidate consent flow: /help/rtr/consent. Breaking RTR: /help/rtr/break. Candidate invite flows: /help/rtr/invite-candidate. Why you cannot message a represented candidate: /help/rtr/messaging-rules.
Messaging and Notifications
Messaging rules: /help/messaging/overview. Represented vs unrepresented: /help/messaging/represented. Missing notifications: /help/messaging/missing-notifications. SMS setup: /help/messaging/sms. Email deliverability: /help/messaging/email. Attachments and limits: /help/messaging/attachments.
Billing, Invoices, and Payouts
Billing overview: /help/billing/overview. Viewing invoices: /help/billing/invoices. Payment status meanings: /help/billing/payment-status. Funds cleared timing: /help/billing/funds-cleared. Holdback and retention windows: /help/billing/holdback. Payout schedule: /help/billing/payout-timing. Tax forms: /help/billing/tax.
Payout Calculations
How payout slices work: /help/payouts/slices. How tiers affect payout: /help/payouts/tiers. Why your payout is pending: /help/payouts/pending. Why a payout changed: /help/payouts/adjustments. Unassigned roles and platform remainder: /help/payouts/unassigned-slices.
Analytics and Reporting
Dashboards overview: /help/analytics/overview. Filters and time ranges: /help/analytics/filters. Exporting reports: /help/analytics/export. Understanding funnel metrics: /help/analytics/funnel.
AI Features
AI scoring basics: /help/ai/overview. Score explanations: /help/ai/explanations. Coming soon features: /help/ai/coming-soon. Reporting an AI issue: /help/ai/report.
Integrations and Technical
Browser support: /help/technical/browser. Performance issues: /help/technical/performance. File upload limits: /help/technical/uploads. Webhooks and API: /help/technical/api. Status page: /help/status.
If you are stuck, start here
These are the most frequent support requests from companies and recruiters.
I cannot log in
Reset password, check email deliverability, or confirm you are using the correct work email.
I cannot see a candidate
Often caused by permissions, stage filters, or visibility rules tied to approvals.
My submission is not showing
Check submission status, required fields, or whether the job is accepting new submissions.
I am not getting notifications
Verify notification settings, SMS setup, and email spam filtering.
My payout says pending
Pending usually means funds have not cleared or the holdback window is still active.
I cannot message someone
Messaging permissions differ for represented vs unrepresented candidates.
Support FAQ
Still need help?
Contact support and we will route your request to the right team. The more detail you include, the faster we can resolve it.